Frequently Asked Questions

Discover everything you need to know about America's Original Apothecary.

Where are Caswell-Massey products manufactured?

We take pride in our heritage; the majority of our soaps, fragrances, and apothecary goods are manufactured in the United States using the finest globally sourced ingredients.

Are your products cruelty-free and paraben-free?

Yes, we are committed to ethical beauty. Our products are cruelty-free and formulated without parabens, sulfates, or phthalates to ensure the highest quality for our customers.

What is your return policy for apothecary items?

If you are not completely satisfied with your purchase, you may return unopened and unused items within 30 days of delivery for a full refund, excluding shipping costs.

Do you offer international shipping?

Currently, we ship to addresses within the United States and Canada. We are working on expanding our reach to serve our international fragrance community in the near future.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as modern payment options like PayPal, Apple Pay, and Shop Pay.